Cancellation & Refund

Welcome to Urban More Pvt Ltd’s Cancellation and Refund Information Page

At Urban More Pvt Ltd, we strive to ensure your complete satisfaction with every order. We understand that sometimes plans change or products may not meet expectations. Our Cancellation and Refund Policy is designed to provide you with a hassle-free experience.

1. Order Cancellation

Before Shipment:

• Requesting a Cancellation: If you wish to cancel your order, please contact our customer service team as soon as possible. Orders can only be cancelled if they have not yet been processed for shipment.
• Cancellation Confirmation: Once your cancellation request is received and approved, we will send you a confirmation email. Your payment will be refunded in full, and the order will be cancelled.

After Shipment:

• Return Process: If your order has already been shipped, you can still request a cancellation by initiating a return once you receive the product. Please refer to our return process below.

2. Return Policy

Eligibility for Returns:

• Timeframe: Returns must be initiated within 14 days of receipt of the product.
• Condition: Products must be returned in their original condition, unused, unwashed, and with all tags attached. Items that are damaged or altered are not eligible for return.

Return Process:

• Contact Customer Service: To initiate a return, please contact our customer service team with your order number and reason for the return.
• Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
• Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.

3. Refund Policy

Refund Eligibility:

• Condition Verification: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund based on the condition of the product.
• Refund Processing: Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items:

• Customized Orders: Customized or personalized products are not eligible for return or refund unless they are defective or damaged upon arrival.
• Final Sale Items: Items marked as “Final Sale” are not eligible for return or refund.

4. Exchanges

• Exchange Requests: If you wish to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired item.
• Availability: Exchanges are subject to product availability. We recommend checking our website for the latest inventory before initiating an exchange.

5. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a description of the issue.
• Resolution: We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a full refund.

6. Contact Us

For any questions or concerns regarding cancellations, returns, or refunds, please reach out to us at:

Urban More Pvt Ltd
UrbanMore denims Pvt Ltd
Tarun Raj Niwas apt, Opp bk 931, Ravindra Nagar, Kurla camp, Ulhasnagar, Thane, MH-421005.
urbanmorefashions@gmail.com
+91 70206 96231

Our customer service team is here to assist you and ensure a smooth resolution process. Thank you for choosing Urban More Pvt Ltd for your wholesale denim needs.